Over the holidays, some friends and I went out to dinner at a place that we have gone several times before. It was a late dinner, so although we had to wait for a table, the restaurant wasn”t full or bustling or anything. But the service was pretty terrible. We just kept waiting for things that should have appeared quicker. Things like a server, to take our orders.
Once we had our food (which was not delivered by the server, but by other food deliverers), one of us had to flag down a server (not our server) to ask for a spoon. About five minutes later, our server appeared with a spoon and said, “Oh, they already brought you one.” Then she wandered away.
My root beer mug sat empty, although the menu states in all caps, “FREE REFILLS,” through the last three-quarters of the hour we were there.
Once we were clearly finished eating, some bussers came and removed the plates and then we sat and talked, which was nice, but that”s the appropriate point for a server to come back, ask if you”re interested in dessert or coffee or anything, and then drop off the check. We finally had to flag her down to ask for the check, and then again to pick up the check. When it came time to write in a tip, the table was all in agreement that we should make some kind of statement with this optional dollar amount.
Which brings me to my main point ? what”s the appropriate way to tip poorly, when you want to make it clear that you felt the service was below par?
One person argued that we should leave a zero tip, because that leaves the clearest message. But I think that generally you should leave something so that they know that you chose to leave a small amount and it”s not that you didn”t know about tipping, or maybe you meant to leave cash on the table or something. I ended up leaving about 10 percent, which is pretty awful as far as tips go. But afterward I was told unhesitatingly that I should have left a big fat zero. That 10 percent just makes it look like I am a bad tipper, but leaving no tip at all leaves the strongest message.
I”m really not sure where I stand on this. I usually tip pretty well, because I like the idea of positive reinforcement and I”m generally happy with the service. My generosity goes up if I frequent the business and if they start to recognize me. I don”t want to be the girl who never tips. And I remember working food service and how each time someone stuffed a dollar in the tip jar, it would just make my day.
I also hate to treat anyone badly if I don”t know their situation. Was our server just having an off night? Did her boyfriend just dump her? Was she up all night with some kind of home repair problem? Who knows? On the other hand, she is getting paid to do her job, that extra 20 percent of our table”s check isn”t guaranteed to her, and she knows that she has to work to get that optional money out of her customers.
She wasn”t overtly rude, and she didn”t make any mistakes. She didn”t blow cigarette smoke in our faces or bring us all the wrong meals. She was just absent the whole time. So what”s the best way to handle that tip line on the credit card slip?
Retrospectively, I feel OK about that 10 percent. It”s not as harsh as leaving nothing, but I didn”t have to smilingly hand over a fistful of extra bills beyond what the meal cost. I hope she was just having a momentary lapse of concentration, and that today she is back in top form, slinging plates and scooping up gratuities.
I also hope that the next time we go back there, we”re seated in another section, something in the other room, perhaps? No? Well, we can just sit at the bar, thanks.
Syche Phillips grew up in Lakeport. She blogs at www.sychela.com or reach her at sychela@gmail.com.
