LUCERNE >> California Water Service (Cal Water) and the State Water Resources Control Board’s Division of Drinking Water (DDW) have issued a precautionary boil water advisory for about 140 customers residing in the area bordered by 5th Avenue on the north, Country Club Drive on the east, 11th Avenue on the south, and the frontage road on the west. Impacted customers are advised to boil all tap water for drinking, preparing food, and brushing teeth until further notice.
The boil water advisory was prompted by a water main repair and temporary service interruption for some customers. Any time water pressure drops below the threshold set by DDW, water quality tests are required to ensure that water quality was not impacted.
Affected customers should boil water rapidly for at least one minute or use bottled water for drinking, making ice, brushing teeth, washing dishes, and preparing food until further notice. Customers should also discard ice cubes made from tap water or their refrigerator’s water line. If customers have pets and are unsure about providing water to them during this advisory, they are advised to consult their veterinarian. Tap water is safe for showering, bathing, and other household uses.
Customers in the advisory zone are being notified door-to-door. Customers with working phone numbers and email addresses on file with the utility are also being notified by phone and email.
The company will inform customers when they no longer need to boil their water.
“We apologize for this inconvenience to our customers,” said Darin McCosker, Local Manager. “We’re issuing this precautionary advisory out of an abundance of caution, because protecting our customers’ health and safety is our highest priority.”
Customers who prefer to use bottled water during the advisory can pick up bottled water from the Cal Water Customer Center in Lucerne, located at 6125 East Highway 20, or save their receipts for reimbursement. To be reimbursed, customers should bring their receipts to Cal Water’s Customer Center, or mail them to P.O. Box 1133, Lucerne, CA 95458 to the attention of Darin McCosker.
Questions may be directed to the Cal Water Customer Center at (707) 274-6624, and information is available online at www.calwater.com.
