SAN FRANCISCO >> Wells Fargo on Monday began to offer “card-free” ATM devices through a coast-to-coast roll out of far-reaching changes in how people can choose to access the ubiquitous machines.
Instead of a physical card, customers will be able to use their mobile Wells Fargo app to choose card free ATM access and then obtain a one-time token for that session to conduct transactions at the machine.
“We believe the future is cardless, and the launch of One-Time Access Code provides our 20 million mobile banking customers another convenient way to manage money,” said Brett Pitts, Well Fargo’s head of digital for virtual channels.
Here’s how it would work. First, people would install Wells Fargo’s mobile app on their smart phone and log into the app. Then, they would navigate to account services and choose card-free ATM access. At that point, they would request the 8-digit one-time-use token. After arriving at an ATM machine, people would enter the 8-digit code and then their ATM pin number.
“Mobile continues to be the channel of choice for millions of our customers, so it only makes sense to leverage it for new, convenient ATM experiences,” said Adam Vancini, head of operations for virtual channels at the bank.
