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A sign for a grocery store says they accept EBT.
A sign outside of a grocery store welcomes those on food assistance in a Brooklyn neighborhood that has a large immigrant and elderly population on Oct. 16, 2023, in New York City. (Spencer Platt/Getty Images/TNS)
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Many states have struggled to maintain staffing levels at the social service agencies that handle safety net programs, even as their workload has ballooned with the expiration of pandemic-era waivers that streamlined the application process.

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